Shipping & Delivery Policy

This Shipping and Delivery Policy explains how digital SaaS software subscriptions and local on-demand print services are delivered to customers and partner cyber cafes across India through the QR Se Prints platform.

1. Nature of Products & Services

QR Se Prints operates as a digital technology and Software-as-a-Service (SaaS) platform providing:

Digital SaaS Subscriptions: Cloud-based software, Shop IDs, QR print codes, and desktop print agent software for cyber cafes, print shops, and CSC centers.
Local Print Fulfillment Services: Instant self-service document printing where customers upload files via a shop's QR code and receive physical printouts in-person at the local shop counter.

2. Delivery of Digital SaaS Subscriptions (Shop Plans)

Delivery Mode: 100% Digital / Electronic Delivery (No physical shipment).
Delivery Timeline: Instant (Immediate upon payment completion).
Delivery Method:
- Upon successful payment, your Shop ID, login credentials, and license activation details are displayed immediately on the confirmation screen.
- An automated welcome notification containing your Shop ID, invoice, and desktop print agent download link is dispatched instantly via Email and WhatsApp to your registered contact details.
- You can log in to your dashboard (https://qrseprints.in/admin) and download the Windows Print Agent installer immediately.
Shipping Charges: ₹0 / FREE (Digital software delivery has no shipping or handling fee).

3. Delivery of Physical Print Documents (Customer Orders)

Delivery Mode: In-Person Handover at Partner Shop Counter.
Delivery Timeline: Immediate / Same-Day (Within 1 to 5 minutes).
How It Works:
- The customer arrives at the local cyber cafe / print shop and scans the shop's QR code on their smartphone.
- The customer uploads their document, completes payment, and the document is instantly sent to the shop's connected physical printer.
- The printed document is collected in-person by the customer directly from the shop counter immediately upon completion.
Shipping / Courier: We do not provide long-distance postal courier shipping for customer prints. All prints are produced and collected on-site at the local shop chosen by the customer.

4. Delivery Inquiries & Non-Receipt Support

If you have purchased a subscription plan and have not received your Shop ID, login details, or welcome email within 15 minutes of payment completion, please contact our support team immediately:

QR Se Prints — Delivery Support Team
Address: House No 1442, Talwara Khurd, Ellenabad, Sirsa, Haryana, India — 125102
Email: support@qrseprints.in
Phone / WhatsApp: +91 97281 23520
Working Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST