At QR Se Prints, we are committed to providing transparent, fair, and hassle-free services for cyber cafes, print shops, and customers across India. This Cancellation and Refund Policy outlines your rights and the procedures for cancelling orders and claiming refunds.
1. Free Trial & Testing Before Purchase
We provide a 100% Free Live Demo (2 Hours Access) for every new shop owner without requiring credit card or bank details. This enables you to test printer drivers, agent installation, and live printing on your physical computer completely risk-free before choosing a paid subscription plan.
2. Cancellation Policy
A. Shop Subscription Plans (Monthly / 6 Months / 1 Year / Lifetime):
- Cancel Anytime: Shop owners can cancel or stop their monthly subscription renewal at any time without any lock-in contracts or cancellation penalties.
- Access Until Expiry: Upon cancellation, your shop dashboard and printing services will remain fully active until the end of your current paid billing period. After this date, your subscription will not renew automatically.
- How to Cancel: You can request cancellation through your Shop Admin Dashboard or by sending an email with your Shop ID to support@qrseprints.in.
B. Customer Print Orders (At Local Shop Kiosk):
- Before Printing Commences: If a customer uploads a document and makes an online payment, but the print job has not yet started printing due to technical issues, the customer can request cancellation at the shop counter or cancel within 5 minutes, and the payment will be reversed immediately.
- After Printing Commences: Once the printer has physically started printing paper pages, the order cannot be cancelled as physical paper and ink resources have been consumed.
3. Refund Policy & Eligibility
Because software licences, Shop IDs, and print agent files are activated immediately upon payment, subscription purchases are generally non-refundable once activated. Instead, we offer a Guaranteed Setup Promise — our technical team will assist you via WhatsApp and AnyDesk remote support until your software and printer are running perfectly.
Eligible Circumstances for Full Refund:
- Duplicate / Excess Payment: If your bank account or card has been charged more than once for the same plan due to a payment gateway timeout or network error.
- Account Not Activated After Payment: If payment was debited from your account but the software subscription was not activated or Shop ID was not generated within 24 hours and our technical support is unable to resolve the issue.
- Billing Discrepancy: Any erroneous debit exceeding the published subscription price.
4. Refund Request Process
To request a refund under the eligible conditions listed above, please follow these steps:
- Send an email to support@qrseprints.in or message our WhatsApp support at +91 97281 23520.
- Include your Shop ID, Registered Mobile Number, Payment Transaction ID (e.g. PayU/Razorpay reference), and proof of debit (screenshot of payment receipt).
- Submit your refund request within 7 calendar days of the transaction date.
5. Refund Processing Timeline & Method of Payout
- Review & Approval: All refund requests are reviewed and verified within 24 to 48 hours of receipt.
- Credit Timeline: Once approved, the refund amount will be credited back to the customer's original payment source (Bank Account, Credit/Debit Card, or UPI ID) within 5 to 7 business days, subject to standard banking settlement schedules.
- Zero Deductions: For duplicate or erroneous charges, 100% of the disputed amount will be refunded without any administrative deduction.
6. Customer Support Contact
If you have any queries regarding cancellations, refunds, or billing, please contact our support desk:
QR Se Prints — Customer Support & Billing
Address: House No 1442, Talwara Khurd, Ellenabad, Sirsa, Haryana, India — 125102
Support Email:
support@qrseprints.in
Helpline / WhatsApp:
+91 97281 23520
Operating Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST